Privacy Policy

Who We Are

The controller within the meaning of applicable data protection laws and regulations is:

CTA DIGITAL MARKETING AGENCY – FZCO
IFZA Properties, DSO-IFZA
Dubai Silicon Oasis
Dubai, United Arab Emirates

PO Box 3420001, Dubai, United
Arab Emirates.

Telephone number: +971 52 545 1020
Email: info@ctadubai.com

General Information

This policy describes how CTA’s office in the United Arab Emirates (UAE) may collect, use, store, disclose or otherwise process your personal data, including in the context of your application for, or use of, one or more of our products or services, or when you use our website (“Website”) or enquire about our services. It applies to you whenever you use the Website, including if you are an individual client, a prospective client, or a representative of a corporate client.

Personal data comprises all the information that CTA collects and processes about you that can identify you directly or indirectly, including information received from third parties and information collected through use of the Website, cookies or other similar technology and our services.

More specifically, the personal data CTA collects or processes about you may include:

- Contact information
  including your name, postal address, telephone number, email address and mobile number;

- Enquiry and communication data
  including the content of messages you send us via our contact form, email, phone or WhatsApp, and records of related correspondence;

- Identifiers CTA assigns to you
  such as your client, business relation, partner, or account number;

- Professional information
  including details of your employer, job role and business interests, where relevant to a service enquiry;

- Website technical data
  including your IP address, browser type and version, time zone setting and location, device information, and other technology used to access the Website.

If you have any questions or complaints regarding this privacy policy or the protection of your personal data, please contact:

CTA Data Protection Team
CTA DIGITAL MARKETING AGENCY – FZCO
Dubai, United Arab Emirates
Email: privacy@ctadubai.com

Processing Personal Data

We process personal data insofar as this is necessary to, among other things, provide a service, draw up quotes, carry out jobs, process orders, or undertake projects. Such processing of personal data takes place either based on explicit consent or applicable legal grounds.

Personal data relating to clients is generally processed within the UAE and the EU. We only process personal data relating to Website users insofar as this is necessary to provide a functional website and our content and services, either with their consent or on another applicable legal basis.

CTA may process your personal data for the following purposes:

Responding to enquiries and providing our services
Preparing proposals and carrying out agreed projects
Monitoring and improving the Website and its content
Conducting market research aimed at improving our services
Marketing and promotion, where you have given consent
Complying with applicable law, regulation or a request by a competent authority
Establishing, exercising or defending legal rights in connection with actual or prospective legal proceedings

Cookies

We use cookies across ctadubai.com to improve performance and enhance your experience.

What are cookies?

Cookies are small text files that a website stores on your computer or other internet-enabled device when you visit. They help the website recognise your device on your next visit. Most cookies do not collect information that identifies you directly; instead, they collect general information such as how you arrive at and use our Website.

What sort of cookies does CTA use?

Generally, our cookies perform three different functions:

Enabling our Website to function properly: some cookies are essential for operation, for example to ensure the correct pages are shown for your location or to identify broken links.
Analysing visitor behaviour: we use cookies to analyse how visitors use our Website and to monitor performance, helping us keep our content relevant.
Optimising and personalising: cookies help us optimise the pages you visit and personalise the content we show you, based on what we understand about your interests.

How can you block cookies?

You can control whether to accept cookies. If you choose not to accept them, some features of our Website may not function properly. You can either:

change your browser settings to notify you when you receive a cookie, so you can decide whether to accept it; or
set your browser to automatically decline all cookies.

Consent

We process your personal data for the performance of the service arrangement concluded with you (as an individual client or a representative of a corporate client), to comply with applicable legal obligations, or on the basis of your consent. Personal data requested by CTA is usually necessary for the provision of a service to you or your use of the Website. If you do not provide it, we may be unable to respond to your enquiry or provide the requested service.

You have the right to withdraw your consent to the use of your personal data at any time by sending an email to our data protection team (see contact details above).

Your withdrawal of consent will take effect within 30 days of receipt of your request, but will not affect the lawfulness of any processing carried out prior to the withdrawal.

Access to Personal Data

Your personal data will be kept confidential and accessed only on a need-to-know basis, or where required by law, by our employees involved in providing our services, and by third parties such as service providers, regulatory authorities and our professional advisors, where relevant.

This privacy policy does not apply to third-party websites where our advertisements may appear, nor to linked third-party websites that we do not operate or control.

Retention of Personal Data

Your personal data is retained by CTA for as long as necessary to fulfil the purposes for which it was collected, and in line with applicable legal or regulatory retention obligations. At the end of the applicable retention period, your personal data will be deleted or securely archived.

What rights you have over your data

Subject to applicable law, you may be entitled to exercise the following rights in relation to your personal data:

Right of Access
You have the right to obtain confirmation as to whether your personal data is being processed, and to request a copy of it.
Right to Rectification
You have the right to request correction of inaccurate personal data.
Right to Request Erasure
You have the right to request deletion of your personal data, subject to applicable retention obligations.
Right to Restriction of Processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
You have the right torequest the transfer of your personal data, where technically feasible and based on your consent.
Right to Object
You have the right to object, on grounds relating to your particular situation, to our processing of your personal data, including for direct marketing purposes.

To exercise any of these rights, please email our data protection team (see contact details above).

Security

The security and confidentiality of your personal data is important to us, and we have invested in appropriate measures to protect it. When using external service providers who process data on our behalf, we require them to adhere to comparable standards. We take reasonable steps to ensure your personal data is kept secure, regardless of where it is stored or transferred.

Social Media

We operate channels, pages, and accounts on some social media platforms to inform, assist, and engage with our audience. We monitor and record comments and posts made on these channels about CTA in order to improve our products and services.

Please do not share the following types of information with us via social media:

confidential personal data, including information about your financial situation, bank account details or transactions;
sensitive personal data, including information revealing racial or ethnic origin, political opinions, religious beliefs, health data, or criminal convictions;
excessive, inappropriate, offensive or insulting information towards individuals.

CTA is not responsible for information posted on third-party social media platforms other than content posted by our own employees on our behalf. We are only responsible for our own use of personal data received through such channels.